Information for clients
Melbourne Citymission's Client Information Kit contains information for you, our clients, about:
- how you can make a complaint
- your rights and responsibilities
- how we will protect your personal information.
Advocacy
While you are a client of Melbourne Citymission you have the right to seek advice, support and/or someone to speak on your behalf outside of our organisation. Please speak with your worker or someone you trust about how to find this help.
Interpreter Service
If you need an interpreter or translator, your worker can arrange these services for you.
General feedback and complaints
Melbourne Citymission welcomes any feedback and complaints. You, your family, carers and friends have the right to give feedback or be heard on any matter that worries or concerns you. There are many ways to give feedback. We will inform you about opportunities to provide feedback or be involved in existing client consultations processes.
How to make a complaint (pictorial version)
Your rights and responsibilities
Melbourne Citymission aims to provide you with a service that is up to date, and that respects you and meets your needs.
Melbourne Citymission’s information privacy statement
Melbourne Citymission has a specific policy on how we use the information that we keep about you.
Translations
Melbourne Citymission has translated the client information kit into a number of common languages.
Client Information Kit (pictorial version)
Melbourne Citymission's Client Information Kit (pictorial version)
