Tell us what you think

We want you to tell us about the service you have received, so we know what works and what doesn’t work. We welcome feedback at any time as it helps us continue to improve on our services. You can also get support from an external advocate. We recognise that sometimes you may want someone from outside our organisation to give you advice or to speak on your behalf. Let us know, or talk to someone you trust to get this arranged.  Some ways we ask for feedback include:

How can you tell us what you think

Speak to your worker

Speak to your Melbourne City Mission staff member/worker first. If you feel that your concerns have not been properly acted on please speak to a Melbourne City Mission Manager. Alternatively, you can contact us on the details below:

 

Telephone             Call us: 03 8625 4444

 

Email        Email usinfo@mcm.org.au


Sending you a survey         Write to us: Melbourne Law Courts, PO Box 13210

 

Provide information to help us work with you   Come in and speak to us at one of our offices


Web       
      Visit our website: 
www.melbournecitymission.org.au 

 

What else can you do

Once you have told us what you think we will follow a process. Your worker or local Melbourne City Mission office can explain this process to you or give you information about it.

You have the right to seek advice, support and/or someone to speak on your behalf at any time during this process. Please speak with your worker or someone you trust about how to find this help.

If you are not happy with the outcome of your feedback or the way we handled your feedback you can phone:

  • The Disability Services Commissioner: 1800 677 342
  • Office of the Public Advocate: 1300 309 337
  • Aged Care Complaint Resolution Scheme: 1800 550 552
  • Elder Right Advocacy: 1800 700 600
  • Health Services Commissioner: 1800 136 066
  • Victorian Equal Opportunity & Human Rights Commission: 1300 292 153
  • Victorian Ombudsman: 03 613 6222
  • Human Rights Commission: 1300 369 711
  • Department of Education, Employment and Workplace Relations (DEEWR): 1300 363 079
  • Homeless Advocacy Service: 1800 066 256