Support Coordination

About our service

Utilising a case management approach, we assist people with a disability and others who are important in their life, to develop a plan with goals and strategies. We provide information about services and supports that you may require, and assist you to access them. We try and cover all areas in your life that you feel are important.

Is this support for me?

We can work with you if you are:

  • living with a disability as defined by the Disability Act 2006. Our service works in different local government areas for different age groups:
    • 0–5 years: Hume, Moreland, Darebin, Banyule, Nillumbik, Whittlesea & Yarra
    • 6 years and over: Moreland and Hume.

How can we assist you?

A case manager will meet regularly with you and your family to help you work out what supports you need and to help you get access to those supports. We can work with you to make sure all services are working towards the best possible outcomes, advocate (speak) on your behalf when needed and assist you to develop the skills to become a confident self-advocate.

Please note

A limited amount of funding may be available to assist people financially disadvantaged as a result of their disability. Our service is time limited and will end when your goals have been met or you no longer require support.

If you are seeking support from this service you need to call our Intake Team on 03 9487 9238. Intake is open Monday, Wednesday and Thursday. You may have to be placed on a waiting list until a worker becomes available.

When a Case Manager becomes available they will work with you to develop goals and assist with finding a range of services and supports to meet your needs.

 Contact us
Address: Disability Services Intake Team, Melbourne City Mission, 230 Normanby Avenue, Thornbury, Vic 3071  
Phone: 1800 343 287
Email: Please fill in the enquiry form below or email