NDIS and You


This is a very exciting time for Australians living with disability. The National Disability Insurance Scheme (NDIS) is being rolled out across Australia. You will have funds to purchase the supports you decide best meet your needs.

Please download our information booklet which explains the Melbourne City Mission services that are currently offered. If you cannot see what you want, talk to us and we will do everything we can to make it happen. We are in the business of listening to you, exploring your ideas, designing services and delivering what you want.

Call our Customer Service team on 1800 343 287.

Melbourne City Mission is passionate about rights and equality. We have been a strong supporter of the NDIS, recognising the rights of every Australian. The whole team here at Melbourne City Mission looks forward to supporting you as you live your life your way.

Your NDIS Service

For over 160 years Melbourne City Mission has been serving the people of Victoria. Having proven our capability and values, the Government entrusted us with money, to spend on meeting people’s needs.

That put the focus on us. Now the focus is all on you. With NDIS you are now a customer with money to spend.

It’s all about you. You, your carer, family and supporters are at the centre of everything we do, as a registered provider with the NDIS.

What is the NDIS?

The NDIS is the National Disability Insurance Scheme, where you plan and purchase your own disability services.

When is it happening?

The Barwon area was first, in July 2013. The full Victoria-wide rollout began in July 2016 and everyone will be covered by July 2019.

How does it work?

Confirm your budget, go online shopping for services and purchase your supports. If you want, you can choose a Melbourne City Mission planner from our Customer Services team.


NDIS and what it means for you

Together you and your planner will work out what supports you want to purchase – from us or another organisation.

You will be the main decision-maker, choosing the supports you want, so you can achieve your goals.

Don’t stress about wading through all the different organisations, services and supports. Your planner can tell you about all the options, without unfairly favouring Melbourne City Mission services.

This is an exciting time for us here at Melbourne City Mission. We have been advocating for this change for years. We believe that you have the right to obtain the support you want, so you can empower yourself and meet your individual needs, goals and aspirations.

What does this mean for you and Melbourne City Mission?

If you already work with us, you’ll notice a change. It won’t be ‘we provide this service’ anymore.
It will be ‘how can we be of service?’

We welcome this. We want you to be our customer. We’ll listen to you intently and we are working very hard to give you great reasons to choose us.

What kind of partner will we be for you?

This is about our core values. Open. Genuine. Imaginative, thinking outside the square. Respecting you as a unique person. Acting with integrity. Being trustworthy and reliable in every way. Seeking high standard of professional service.

What next?

Are you feeling uncertain or confused about these changes? Understandable. 

Contact us with your questions. Don’t hesitate. You are in the driving seat. You get to ask as many questions as you like. You are our customer!

Call us on 1800 343 287.

Call the NDIS direct on 1800 800 110 or visit their website.
We look forward to continuing this journey with you, side by side.