A lower house committee investigating how the scheme is operating at trial sites has made a number of recommendations to improve it.
Its report notes a lot of uncertainty, confusion and anxiety among people receiving support in the Victoria, Tasmanian, NSW and South Australian trial sites.
The inquiry heard from families frustrated by the office running the scheme, the National Disability Insurance Agency (NDIA), a lack of clear and timely information about costs, and inconsistencies in what people are receiving.
Giving balance to this report NDIA chairman Bruce Bonyhady says the Agency is totally committed to delivering the full National Disability Insurance Scheme as quickly as possible and sustainably.
'What this KPMG paper does is identify some of the lessons from the trial sites to date together with some of the complexity surrounding rollout to full scheme. It is one of the many inputs, which will be considered as we start to talk to our stakeholders about the best way forward,' Mr Bonyhady says.