Adult and Family Homelessness Services

About our service

Adult and Family Homelessness Services (AFHS) provides case management and outreach support to single adults and families who are homeless or at risk of becoming homeless in the western region of Melbourne or who wish to reside in the west. This includes the Cities of Brimbank, Wyndham, Melbourne, Hobson’s Bay, Moonee Valley, Maribyrnong and the Shire of Melton.

Our service provides short and medium term support via the transitional support program and interim response program.

Is this support for me or my client?

We provide support to adults and families 18 years and over who are homeless or at risk of becoming homeless in the western region of Melbourne.

How can this service assist me or my client?

We aim to ensure that people are supported to achieve stable, secure and appropriate housing, through two main areas of operation:

The Interim Response Service which provides information and support about current housing options, including:

  • private rental
  • Office of Housing, shared accommodation
  • community housing
  • rooming houses
  • other private accommodation.

The Transitional Support Service provides short to medium term case management support to address housing and support needs, with the goal of accessing long-term, stable accommodation and independence. Support Workers may also refer people to specialist services in order to address issues identified such as family violence, drug and alcohol, mental health, financial and legal.

How can I or my client access this service?

Clients who wish to be supported by AFHS need to be referred by a nominated Access Point (Yarra Community Housing (YCH) or SASHS) and must undertake an IAP assessment through the Access Point.   

Yarra Community Housing (YCH)
112-122 Victoria Street, Seddon
Phone: 1800 825 955 or 03 9689 2777

Salvation Army Social Housing Services (SASHS)
6/147 harvester Road, Sunshine
Phone: 03 9312 5424

 Contact us
If you have any queries, please contact the AFHS Team:  
Address: 229 Barkly Street, Footscray, Vic, 3011
Phone   03 8548 3560
Our service operates Monday to Friday, between 9am to 5pm. Alternatively please fill in the enquiry form below.

If you need urgent assistance and require someone to talk to immediately, please call Lifeline on 13 11 14 who provide 24-hour crisis support or St Kilda Crisis Centre 1800 627 727.