check-in

About our service

check-in is located at Melbourne City Mission’s Frontyard Youth Services hub at 244 Flinders Street, in Melbourne’s CBD.

The check-in team is a specialist, multidisciplinary group of Youth Mental Health Clinicians, providing assertive outreach and centre based care for young people who are, or who are at risk of, homelessness.

check-in is not a Specialist Mental Health Service.

check-in provides

  • Rapid Response (immediate to 48 hours): acute crisis, risk review, and referral to existing emergency services
  • Brief engagement (48 hours to 6 weeks): Acute, non-crisis referral to Mental Health Services
  • Short-term care (1 week to 6 months): Non-crisis psychological response, assertive outreach and referral
  • Long-term Support (1 week – 12 months): Trauma focused care and support.

Coordinated care for young people experiencing psychological distress is enhanced by partnerships with Specialist Mental Health Services, accessed via Statewide Mental Health Triage points.

Check-in remains engaging with young people throughout their experience and assertively advocates for the most appropriate mental health response.

The model

check-in provides early intervention, recovery-oriented triage and assessment, mental heath service navigation and and therapeutic support to young people who display psychological distress and may present with challenging, at risk and/or suicidal behaviours.

Clinical practice is informed by current theories and understandings on the impact of trauma on mental health and wellbeing, reflective of the many and varied Adverse Childhood Experiences (ACEs) that are often a trajectory into youth homelessness. 

Who is eligible for support?

Young people (12-24 years). check-in is a stepped model of care within a ‘whole-of-person’ trauma focused, mental health program.

check-in provides early intervention, recovery-oriented triage and assessment, mental health service navigation and therapeutic support to young people who display psychological distress and may present with challenging, at risk/or suicidal behaviours.

How can I access check-in?

Access is available for young people seven days a week, at the time they need it. 

The Frontyard Disruptive Specialist Team also provide assertive outreach, visiting young people wherever they are located.

To access check-in, please contact 03 96112411 or Freecall: 1800 800 531 

 Contact us
 Hours 9am–5pm, Monday to Friday 
 Phone/Email  03 96112411 or Freecall: 1800 800 531