Community Integration and Accommodation Options (CIAO)

About our service

The Community Integration and Accommodation Options (C.I.A.O) provides accommodation and support services to young people on statutory orders, aged 15–18 years, and who are transitioning to independent living from Out of Home Care services.

Our service aims to assist young people to develop the skills necessary for healthy and sustainable independent living within the community of their choice. On exiting the CIAO program, the young people are also assisted to access permanent, affordable housing.

The accommodation operates on a Lead Tenant Model, where lead tenants act as positive role models and mentors, as well as monitoring the safety and well-being of young people. CIAO Case Workers also provide support, through referrals to specialist services, and day-to-day emotional and practical support and planning.

Is this service for me or my client?

We can support those:

  • aged between 15 to 18 years who are on statutory orders

How can this service assist me or my client?

Our ultimate aim is to provide a flexible, accessible and responsive program that makes a difference in the lives of young people.

We help them to:

  • develop their skills for independent living
  • actively participate in the community
  • grow and develop in a safe and nurturing environment
  • develop positive relationships with families, peers and the wider community

How does it work?

Each young person is allocated a case worker. The role of the case worker is to provide supports and services to the young person while they are transitioning to independent living by:

  • assisting the young person to define their goals and identify future objectives 
  • identifying the young person's strengths and needs and helping them build skills though direct teaching and application
  • acting as a resource for accessing other relevant supports, information and existing community services
  • liaising with families, guardians and other stakeholders involved in the care of the young person
  • thorough exit planning processes including future long term housing needs.

What geographical areas do we cover?

We provide a number of properties within the North and West region.

How can I or my client access this service?

Referrals to this service are made by the Placement Co-ordination Unit at the Department of Human Services North and West region. 

Contact us 
For any enquiries you can contact our office staff: 
Phone:   03 8486 2111 or 03 8486 2149
We are available Monday to Friday, 9am–5pm.

Enquire about this service

For all enquiries 03 8486 2149